Refund & Cancellation Policy
Effective Date: January 01, 2025

This Refund and Cancellation Policy outlines how you can cancel or request a refund for products or services purchased through Y9Essence. Please read the policy carefully to understand your rights.

Cancellations

• Cancellation requests will be considered if made within 5 days of placing the order.
• Orders that have been processed, shipped, or prepared for delivery may not be eligible for cancellation.

Non-Cancellable Items

Certain items and services are not eligible for cancellation, including but not limited to:

• Skincare Treatments.
• Customized Cosmetic Products.
• Digital Services such as Membership Plans or E-Guides.

However, a refund or replacement may be granted if the service quality is deemed unsatisfactory by Y9Essence after a thorough review.

Damaged or Defective Items

If you receive a damaged or defective product, please report the issue to our customer service team within 5 days of receipt. The request will be reviewed, and after confirmation of the defect, appropriate actions will be taken, such as a replacement or refund.

Product Not as Expected

If the received product does not match your expectations or the description on our website:

• Notify our customer service team within 10 days of receiving the product.
• Our team will investigate the complaint and decide on the next steps, which may include a refund or exchange.

Warranty Complaints

For products or services covered under warranties, please contact the manufacturer or service provider directly for support.

Refund Process

• If a refund request is approved by Y9Essence, it will be processed within 3 working days.
• The refund amount will be credited back to the original payment method used at the time of purchase.

Contact Us

For any questions regarding cancellations or refunds, you can reach out to us through our customer support team.

Thank you for choosing Y9Essence. We value your trust and are committed to providing you with exceptional service.